Refund policy
All Sales Final Every Sport Couture Distribution piece, including the Ashley x Moreau Passport Collection, team orders and custom orders, is crafted in limited quantities, and many are made to order. For this reason, all sales are final. We are unable to accept returns or exchanges, including for sizing or change of mind.
Choosing Your Size Please check our size chart carefully before ordering. If you are between sizes or have any questions about fit, contact us before you place your order. We're happy to help you choose. For team orders, fitting sets and prototypes are available on request.
Damaged, Defective or Incorrect Items We inspect every piece before it leaves our studio, and we stand fully behind its quality. If your order arrives damaged, has a manufacturing defect, or is not the item you ordered, we will make it right.
- Contact us within 7 days of delivery.
- Include your order number and clear photos of the whole item, a close-up of the issue, and the inside label.
- Please do not wear or wash the item while we review your request.
- Once we confirm the issue, we will repair, replace or refund the item at our discretion and cover any shipping costs involved.
Normal wear and natural fabric characteristics (such as small sublimation marks, pilling from velcro, or a gradual loss of shine on metallic fabrics) are not considered defects. Team and custom orders are also covered by the warranty in Part C of our Terms of Service.
Refunds If a refund is approved, it will be issued to your original payment method within 5–10 business days. Shipping charges, duties and taxes are not refundable unless the item was damaged, defective or incorrect.
Order Cancellations Orders cannot be cancelled once placed. If a pre-order ship date changes, we will email you, and you may choose to keep your order or cancel it for a full refund.
Contact Us Email: ashley@sportcouturedistribution.com
Sport Couture Distribution, LLC,
13 Francis J Clarke Cir, Ste D, Bethel, CT 06801, USA