Refund policy

Prototypes: Upon request, we create your prototype based on your color and size choices and a price offer. Our leotards are custom-made,
not made-to-measure, and the combination of certain materials may influence the cuts. Therefore, we cannot guarantee the exact size of the leotard. To minimize risks, we recommend ordering a prototype in advance to adjust sizes for the final order.
You can use it as a reference for your final order. Two prototypes are feasible per project. Only one is accepted for return, and a credit is issued upon its return within one month. The other remains charged and is neither accepted for return nor exchange. Any act of copying or counterfeiting will be subject to legal action.

9) After-Sales Service: For any complaints, please contact our customer service or your representative. It is imperative to provide 

  1. The purchase date, customer number, invoice number, and quantity of pieces concerned.
  2. Inform us if the product has been used and washed.
  3. Attach a photo of the entire product, a clear photo close to the observed issue, and a photo of the inner label.

If customer service deems it a warranty claim, we will arrange for the return and reshipment of the goods at our expense. Otherwise, the costs will be at your expense.

Covered under warranty from the delivery date:

  1. Rhinestones for 6 months as assessed by the
    Moreau company.
  2. Seams: 3 months (minor damage → Unsewn edging / Small opening / loose thread) without intensive use, at the discretion of the Moreau company.

We recommend checking the merchandise upon receipt. The Moreau company
disclaims any responsibility if the complaint is submitted beyond the warranty dates. It is the customer's responsibility to inspect the order upon receipt. The Moreau company will not accept any items beyond the warranty period.